Privacy Policy

FacilityMate Privacy Policy

Effective Date: June 11, 2025 Last Updated: June 11, 2025 Valid Until: Superseded by a future update Contact Email: support@facilitymate.io Website: https://facilitymate.io Owned and Operated by: WUV Inc.

1. Introduction

WUV Inc. (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how FacilityMate—our service tracking app—collects, uses, shares, and protects personal information through our mobile applications, website, and any other platform where this Privacy Policy is displayed (the “Services”).

By accessing or using FacilityMate, you acknowledge that you have read and understand this policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect various types of information to operate, improve, and secure our Services.

a. Personal Information

• Name

• Email address

• Phone number

• Company or job title

• Login credentials (encrypted)

b. Service and Operational Data

• Maintenance requests and reports

• Work orders, time logs, updates

• Uploaded photos, files, and notes

• Task assignments and completion details

c. Device & Technical Data

• IP address

• Device model and operating system

• Browser type and version

• Language settings

• App version

• Crash logs and diagnostic information

d. Cookies and Tracking Technologies We use session and analytics cookies to:

• Maintain secure sessions

• Track usage patterns

• Improve system performance You may disable cookies via browser settings, though some features may be affected.

e. Location Data If location permissions are enabled, FacilityMate may collect approximate or precise location data in real time, for purposes such as:

• Tagging service requests to job sites

• Assigning nearby personnel

• Logging job locations on completion We do not track your location in the background, and we do not share or sell location data to third parties. Location services can be disabled via device settings.

3. How We Collect Information

We gather information:

• When you register or update your profile

• When you create or manage service requests

• Through mobile device permissions (e.g., location)

• Automatically via system logs and cookies

• When you contact support or interact with our team

4. How We Use Your Information

We use your information to:

• Operate and manage FacilityMate functionality

• Authenticate users and secure accounts

• Process and track maintenance tasks

• Improve performance, usability, and support

• Notify users about important updates

• Comply with legal and regulatory obligations

5. Legal Basis for Processing (EEA Users)

For users in the European Economic Area, we process your data based on:

• Consent (e.g., enabling location sharing)

• Contractual necessity (e.g., user authentication)

• Legal obligations (e.g., tax or compliance)

• Legitimate interests (e.g., fraud prevention, system analytics)

6. How We Share Information

We do not sell your personal or location data. We may share information with:

a. Service Providers Third parties that help us host, develop, monitor, and support FacilityMate (e.g., cloud infrastructure, analytics tools, customer support software). These vendors are bound by confidentiality and data protection agreements.

b. Legal Authorities When required by law, subpoena, or legal process, or to enforce our rights or investigate violations.

c. Business Transactions In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction.

7. Data Retention

We retain your data for as long as your account is active or as necessary to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements When no longer required, data is securely deleted or anonymized.

8. Data Security

We implement safeguards to protect your data, including:

• TLS/SSL encryption of data in transit

• Encrypted storage of sensitive data

• Role-based access control

• Regular infrastructure monitoring

• Secure cloud-based architecture However, no method of data transmission or storage is 100% secure.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your data

• Correct or delete inaccurate information

• Restrict or object to processing

• Request data portability

• Withdraw consent for location tracking or marketing To exercise your rights, contact us at support@facilitymate.io. You may also control permissions (e.g., location, notifications) via your mobile device settings.

10. Children’s Privacy

FacilityMate is not intended for children under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

11. International Users & Data Transfers

If you access FacilityMate from outside the United States, your data may be processed in the U.S. or other jurisdictions. We use standard safeguards and legal mechanisms to protect data transferred internationally.

12. Third-Party Services

FacilityMate may contain links to or integrate with third-party services. Their data practices are governed by their own policies. We are not responsible for the privacy practices of any third party.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. If we make material changes, we will:

• Post the new policy with an updated date

• Notify users via email or app notification (if applicable) Your continued use of FacilityMate after such changes constitutes your acceptance.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

FacilityMate – A WUV Inc. Product
Email: support@facilitymate.io
Website: https://facilitymate.io